What
You can resend a new invitation to users whose original email expired or was not used.
Why
The registration link in the original email expires after 3 days. If a new user hasn’t registered in time, they won’t be able to access the platform. Resending the invitation gives them a fresh link to complete their registration.
Detailed steps
To resend the registration email to a new user, follow the steps below:
Please note: this action can only be completed on the Nobi web application via the User management page. Access to this page is restricted to managers only.
- As a manager, click the gear icon in the top right corner of your screen to access user management.
- Look for a yellow exclamation mark next to their profile image. You’ll find unregistered users by checking for a yellow exclamation mark next to their name in the user list. From there, you can resend their invitation directly. Click Edit next to the user’s name.
- Click Resend invitation in the yellow box below their email address.
The new user should now have received a new registration email.