Getting Started:
First, make sure your Nobi light is correctly installed and onboarded. Also make sure that the light receives constant power. If so, follow the steps below.
Step 1: Check your peripheral switch
Does the light turn on using one or more paired peripheral switches?
Yes
- The light is working. No further action is required.
No
- If the light does not turn on using any of the paired peripheral switches, continue to step 2.
Step 2: Turn on the light via Nobi application
When toggling the light ON in the app does the light turn on?
Yes
The issue is with the peripheral:
-
Try removing and re-onboarding the peripheral.
- Go to Peripherals to use with the Nobi Light for detailed instructions per peripheral.
-
If after this step, the light still is not working, please contact Nobi support.
No
- If the Nobi light does not turn on while using the app, continue to step 3.
Step 3: Power cycle your Nobi(ta) light
If the light does not turn on by following the previous steps, then the issue may be with the light itself or power.
- Perform a power cycle (disconnect from power for 1 minute, then reconnect).
- If after this step, the light still is not working, please contact Nobi support.