What
If there’s an issue with your Nobi(ta), it’s good to know if it receives power. A quick way to check that is to take out the light and look at the power supply.
Learn more about Different Types and Generations of Nobi Lights on our Discover page.
Why
Knowing the root cause of the issue will help you when contacting support so that the issue can be resolved as soon as possible.
Take out the light
Start by removing the light from the Power supply:
Nobi Pendant:
- Gently push the power unit cover up and gently rotate the light a quarter turn (counterclockwise)
- Now you can safely take the light down holding the power unit cover
Nobi Ceiling or Nobita:
- Gently push light up and gently rotate the light a quarter turn (counterclockwise)
- Now you can safely take the light down
Check the Power Supply
Take a look at the power supply.
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If you do not see any light on, the power supply is not receiving power
- Make sure your power supply is correctly installed
- If after this, there’s still no light, please contact Nobi support.
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If you do see a green light, the power supply is receiving power. It should look like this:
You have now successfully checked the power supply.