We’ve rolled out two useful updates to make your work more efficient and provide more clarity in daily care. The first makes every phone logged into the Nobi mobile app a response point for escalations, and the second offers clearer insights into each resident’s behaviors and patterns. A full suite of documentation and training materials will be available for each update—learn more below.
Calls via Nobi Mobile App
With this feature, care staff can respond to falls and panic alerts directly through the Nobi mobile app. It turns any device with the app installed into an immediate response point—no need for phone calls.
Care teams stay reachable without relying on their personal devices, or phone calls to one phone at a time. When a fall or panic alert happens, everyone logged in to the Nobi mobile app for the day’s shift receives an alert. Residents can be contacted directly through the app, and teams can also set snooze time or log what caused the escalation—easily from the same screen.
This feature doesn’t replace the existing escalation procedure, rather it works with it to make response times faster and more flexible.
In conjunction with this new feature comes a reworked Escalations Procedure page which includes the ability to add informative emails, as well as the ability to now create users without a professional email address.
How to enable Calls via the Nobi Mobile App
Calls via Nobi Mobile App - Discover
Calls via Nobi Mobile App - Guide
Sign In/Out of the Nobi Mobile App
Informative Set Up
How to add informative emails to the escalation procedure
User creation documentation
How to create users with a professional email
How to create users without a professional email (phone)
How to create users without a professional email (IP Filtering)
See how it works:
Resident Insights
The Resident Insights page provides a central place where you can view and manage everything related to a resident- from their profiles and privacy settings to their escalations and night reports. Having all this information in one clear place makes it easier to understand a resident’s well-being, spot trends, and adjust settings to suit resident needs.
See how it works: