Why
Nobi lights rely entirely on their network connection to detect falls, trigger alerts, and receive software updates. If the required ports are blocked, communication with the cloud, time synchronization, or even phone calls from Nobi and talking to the resident through the light may fail.
Requirements
For uninterrupted performance, these firewall ports must be open:
| Purpose | Host | Port |
|---|---|---|
| Cloud connection | *.nobi.cloud, nobi.cloud |
443 (TCP) |
| Cloud connection | *.nobi.cloud |
5671 (TCP) |
| Time sync (NTP) | time1.google.com, time2.google.com, time3.google.com, time4.google.com |
123 (UDP) |
| Debugging | *.nobi.cloud |
2222 (TCP) |
| SIP signalling | nobi.sip.us1.twilio.com |
5060 (TCP + UDP) |
| SIP signalling | nobi.sip.us1.twilio.com |
5061 (TCP) |
| SIP media | 168.86.128.0/18 |
10,000–60,000 (UDP) |
| Software updates | hosted.mender.io |
443 (TCP) |
| Software updates | s3.amazonaws.com |
443 (TCP) |
| Software updates | c271964d41749feb10da762816c952ee.r2.cloudflarestorage.com |
443 (TCP) |
| Software updates | fleet.nobi.cloud |
443 (TCP) |
| Software updates | fleet-updates.nobi.cloud |
443 (TCP) |
| Video uploads (EU) | nobi-data-production-eu-production.s3.eu-central-1.amazonaws.com |
443 (TCP) |
| Video uploads (US) | nobi-data-production-us-production.s3.us-east-1.amazonaws.com, nobi-data-production-us-production.s3.amazonaws.com |
443 (TCP) |
| In-app calling (WebRTC) | *.livekit.cloud, *.turn.livekit.cloud |
443 (TCP) |
| In-app calling (WebRTC) | *.host.livekit.cloud |
3478 (UDP) |
| Error reporting | sentry.io, *.sentry.io |
443 (TCP) |
DHCP needs to be active on the Wifi network. Nobi lights always gets their IP address via DHCP. If required, fixed IP addresses can be given via DHCP reservation.
Without these settings, Nobi may not function as expected—alerts could be delayed, updates might fail, or the light may lose cloud connection.
Troubleshooting
- Make sure no login or proxy stands in the way of a direct internet connection
- Run a firewall check if your light doesn’t seem to connect or update correctly
- Want to learn more about WiFi setup? → Check our WiFi requirements article
Solid connectivity = reliable care. Keep the network clear, and Nobi will do the rest.