What
Technical issues will allow you to immediately get notified if there are any malfunctions with the lights, their peripherals, or other integrations. You can choose which users will receive these notifications. All technical issues will also be logged in Technical issues in the left menu.
Why
Configuring technical issues will immediately alert you to any problems, like if the light isn’t connected to WIFI or a peripheral needs charging.
We advise assigning each type of technical issue to at least one user. This way, every problem is seen by someone who can take action.
Setting up technical issues
Setting up the technical issues is done on the community level. Under the Warnings tab you will need to select a user to receive certain/or all technical issues.
Users receive an email at the address they use to sign in to Nobi. They also receive a push notification if they allowed notifications from Nobi in the Nobi Mobile App or in their browser.
Detailed steps
- Go to Community in the left menu.
- Click on the Warnings tab at the top of the screen.
- Navigate to the user and click edit.
- Tick the boxes of the different technical issues you want to be sent to this user.
- Click Save.
Now the selected user will be notified whenever a technical issue occurs.