What
The technical issues overview will allow you to consult any open or closed technical issues within your community. For each issue, you see what to do to resolve it.
Rather be notified immediately of technical issues? Learn How to Configure Technical Issue Notifications by reading our guide.
Why
The list of technical issues helps you spot recurring issues quickly. If the same light frequently loses connection, you should for example check if the internet is reliable in that area. By regularly keeping an eye on the list of technical issues, you can ensure that Nobi is functioning properly and that incidents are seen and reported. This results in an increase in the safety of all residents.
Opening the Technical issues overview
The overview of technical issues can be quickly accessed via Technical issues in the left menu. The overview is a table with these columns:
- Alert: what the technical issue is
- Solution: what to do to resolve the issue
- Resolved at: when the issue was resolved, or Open if it is still ongoing
- Location: where the issue is
- Active since: when the issue started
You can filter on Open alerts, Closed alerts, or see all issues at once. You can also filter on one type of technical issue.
Detailed steps
- Go to Technical issues in the left menu.
- The default view shows the open alerts.
- Read the Solution column to see how to resolve each issue.
- To view the closed issues or all issues, use the dropdown menu with Open alerts at the top of the overview.
- To view only one type of technical issue, use the dropdown menu with All alert types at the top of the overview.
You have now successfully consulted the overview of the technical issues.