How to Reset Your Password

5 min task

What

Resetting your password lets you securely create a new one if you’ve forgotten your current password. You can reset it from the sign in page of the Nobi web application or the Nobi Mobile App.

How you reset your password depends on how you sign in to Nobi:

• With an email address: you reset it yourself, using a link Nobi sends to your email.
• With a username and a phone number: you reset it yourself, using a verification code Nobi sends to your phone by SMS.
• With a username and a temporary password: this is for users without a professional email who sign in from inside the community network (IP filtering). You can’t reset it yourself. A colleague with access to User management sets a new temporary password for you.
• With a Badge: you don’t have a password, which means there is nothing to reset.

Why

When you forget your password, you lose access to the Nobi application. Resetting it ensures you can keep working without interruptions. It keeps your account secure and helps protect resident data.

Looking to change your password instead of resetting it? Learn how to do so here.

Detailed steps

Users who sign in with an email address

1. Go to the Nobi sign in page at nobi.cloud, or open the Nobi Mobile App.
2. Below the sign in fields, click Forgot password?.
3. On the Forgot password? page, enter your email address in the Username or email address field and click Reset password.
4. Nobi shows a message that you will receive an email with reset instructions in a few minutes.
5. Go to your email inbox and open the email from Nobi with the subject [NOBI] Reset password instructions. If you can’t find it, check your spam folder.
6. In the email, click Set password. The link works for 6 hours. If it has expired, start again from step 1.
7. On the Set password page, enter your new password in New password and again in Confirm new password. Your password needs at least 6 characters.
8. Click Set password.

You are now signed in with your new password.

Users who sign in with a username and a phone number

1. Go to the Nobi sign in page at nobi.cloud, or open the Nobi Mobile App.
2. Below the sign in fields, click Forgot password?.
3. On the Forgot password? page, enter your username in the Username or email address field and click Reset password.
4. You receive an SMS from Nobi on the phone number linked to your account. It contains a verification code, your username, and a new temporary password. From this moment, your old password no longer works.
5. Nobi opens a verification page. Enter the verification code from the SMS in Verification code and click Validate. If you didn’t receive the SMS, click Resend. Nobi then sends a new code and a new temporary password, and only the latest ones work.
6. On the Set password page, enter your new password in New password and again in Confirm new password. Your password needs at least 6 characters.
7. Click Set password.

You are now signed in with your new password.

Users who sign in with a username and a temporary password

If you click Forgot password? and enter your username, Nobi shows the message “Ask your administrator for a new temporary password.” Ask a colleague with access to User management to follow the steps below. This can only be done in the Nobi web application.

1. From the dashboard, click the gear in the top right corner to go to User management.
2. Find the user in the list and click Edit.
3. In the Password row, click Reset password.
4. A Reset password window opens with a suggested temporary password of 8 characters. Keep it, or replace it with one of your own of at least 6 characters.
5. Click Confirm.
6. Give the new temporary password to the user.

The user can now sign in with their username and the new temporary password, from inside the community network.

Users who sign in with a Badge

Badge-only users don’t have a username or password, which means there is nothing to reset. If your Badge is lost or no longer works, ask a colleague with access to User management to assign a new Badge to you. They can follow How to Assign a Badge to a User via the Web Application.

If your account is locked

Nobi locks your account for 10 minutes when you enter a wrong password five times in a row:

• After the fourth wrong password, Nobi shows the message “You have one more attempt before your account will be locked.”
• After the fifth wrong password, Nobi shows the message “This account is locked.” You can’t sign in for 10 minutes, even with the right password.

Nobi also locks your account for 10 minutes when you enter a wrong two-factor authentication code five times in a row. Each wrong code shows the message “Incorrect code”. There is no warning before the account is locked.

Nobi doesn’t send an email when your account is locked. You have two options:

• Wait 10 minutes, then sign in again with the right password.
• Reset your password using the steps for your type of user above. A successful reset unlocks your account straight away.

If you sign in with a username and a temporary password, ask a colleague with access to User management to set a new temporary password for you.

If you sign in with a Badge and see the message “Too many attempts. Please try again later.”, your account is not locked. Wait a few minutes and try again.

You have now reset your password and can sign in to Nobi again. If you never activated your account and can’t find your invitation, read How to Resend an Invitation for a New User. If you still can’t sign in or need further help, contact support.