What
The Resident needs report shows how often residents ask for help in your community. You see resident calls, resident call rates, peak times, and overnight activity. You can break this down by day, time of day, housing unit, resident, and department.
Resident calls include calls made via the wearable call button, call button, or pull cord.
Why
Resident calls show when and where residents need care. This report helps you see busy moments, such as a peak hour or many resident calls at night. You also see which residents and housing units make the most resident calls. You can then plan staff where and when they are needed most.
Who can see this report
Users with the Manager role on the community can see this report. Users and technicians cannot see this report.
The report is in the menu of the Nobi web application on a computer. It is not in the menu on a phone.
Open the report
- Go to Insights > Resident wellbeing.
- Open the Resident needs tab.
In the top right corner, there are two buttons:
- Export Excel: click to download the report with your currently applied filters.
- Print / PDF: open your browser’s print window to print or save as PDF. The printout shows your community, filters and time period.
Before you start
- The report is always up to date. Nobi calculates every figure again each time you open the report. When someone corrects a resident call later, the figures of past months change too.
- Days and hours follow your community’s time zone.
- The earliest date you can choose is the first day of the first month with at least 100 occupancy-days. Later months stay selectable, also when they have fewer than 100 occupancy-days.
Which resident calls count
A resident call is a resident asking for help with a wearable call button, a pull cord, or a Nobi call button. Every resident call counts, whatever mode the light is in.
The resident call rate divides resident calls by occupancy-days. This table shows, per situation, whether the resident call counts and whether the day counts.
| Situation | Resident call counts? | Day counts as an occupancy-day? |
|---|---|---|
| Light out of setup mode | Yes | Yes, when the resident lives in the housing unit for most of the day |
| Light in setup mode, also during the learning period | Yes | Yes |
| Smart monitoring off | Yes | Yes |
| Fall detection snoozed | Yes, a snooze does not stop resident calls | Yes |
| Resident call from a common area | Yes | No, nobody lives in a common area |
| Assistance call from a caregiver | No | — |
| Fall or monitoring event | No, not a resident call | — |
There is no filter on real or false resident calls. Every resident call counts.
Good to know: resident calls from common areas count, but add no occupancy-days. Many resident calls from common areas push the resident call rate up.
Filter the report
You can set your filters at the top. The report will apply these automatically when you select them.
| Filter | What it does | Default |
|---|---|---|
| Department | Choose all departments or one department type, such as Memory care or Assisted living. Departments without a type show as “No department type”. | All departments |
| From / To | Choose the exact start and end date. A date outside the available data moves to the nearest possible date. If From is after To, the report swaps them. | The last four complete months |
| Group by | Show the results per Month, Week, or Day. Weeks start on Monday and show as “WK” plus the week number, for example WK23. | Month |
This report has no “Falls Checked by” filter. It is only about resident calls.
The summary
At the top, you see three figures.
| Figure | What it shows |
|---|---|
| Total calls | All resident calls in your period and department. |
| Calls on busiest day | The highest number of resident calls on one day. Below it, you see which day. With up to three tied days, you see all of them. With more, you see “on each of … days”. |
| Overnight calls | The share of resident calls between 22:00 and 06:00. Below it, you see the number. |
Resident calls over time
Total calls by month, week, or day. A bar chart with the number of resident calls per period. It follows your Group by choice.
Busiest day. Above the charts, the report names your busiest day. It always looks at single days, also when you group by month. A day is only named with at least 2 resident calls. When days are tied, the report names up to three of them.
Calls per 1,000 occupancy-days. A line chart with the resident call rate over time.
- With Group by: Day, this chart shows weeks. A single day almost never has 100 occupancy-days, so a daily rate says little.
- With All departments, you see a line for the total and a line per department type.
- A department type with too few occupancy-days gets no line. Its name shows below the chart. It still counts in the total line.
When and where resident calls happen
Total calls by time of day. Resident calls per hour, from 00:00 to 23:00, in your community’s time zone. All 24 hours are shown.
- Peak hour: the hour with the most resident calls. At least 2 resident calls, and up to three tied hours.
- Overnight: the share of resident calls between 22:00 and 06:00.
Total calls by housing unit. One bar per housing unit, with the most resident calls at the top.
- A multi-person or Jack and Jill housing unit is one bar.
- A common area has its own bar.
- Only housing units with at least one resident call are shown.
- A housing unit without a name shows as “Unknown housing unit”.
How resident calls vary by department
You see this section when there is more than one department or department type to compare. It has two blocks:
- By department type: only with “All departments” selected and more than one department type.
- By department: when there is more than one department. With one department type selected, you only see the departments of that type.
Each block has two charts and a table.
| Chart | What it shows |
|---|---|
| Resident call rate | Resident calls per 1,000 occupancy-days per department. This corrects for size. |
| Share of calls | How all resident calls are spread across the departments. |
Read the two charts together. A large department has more residents, so it often has the largest share. Its resident call rate can still be low. The share shows where most resident calls happen. The rate shows where residents ask for help most often.
The table. Per department: resident calls, occupancy-days, resident call rate, and share. A department with occupancy-days but no resident calls stays in the table. A rate with fewer than 100 occupancy-days shows “—”.
Who makes the most resident calls
A ranked list of every resident with a resident call. You see their number of resident calls and their share. The resident with the most resident calls is at the top.
- A resident call without a resident still counts in all other figures, but not in this list. This happens most in common areas. So this list can add up to less than Total calls.
- Residents who moved out stay in the list.
- If someone changes the resident on a resident call later, the list changes too.
Use this list to spot residents who may need extra care or a care plan review.
Export to Excel
Export Excel downloads the report with your current filters. The file has these tabs: Overview, Over time, Monthly, By day, By time of day, By housing unit, By resident, By department type, and By department.
Definitions
Resident call: a resident asking for help with a wearable call button, a pull cord, or a Nobi call button. Assistance calls from caregivers do not count.
Occupancy-day: one day for one resident linked to a housing unit, for most of that day. Setup mode and smart monitoring do not matter.
Why occupancy-days: a resident can make a resident call with or without smart monitoring, and also in setup mode. So occupancy-days count every resident who can make a resident call. A larger community has more resident calls simply because more residents live there. Occupancy-days correct for that.
Calls per 1,000 occupancy-days: (resident calls ÷ occupancy-days) × 1,000. A rate shows only with at least 100 occupancy-days. Otherwise you see “—”.
Busiest day: the day with the most resident calls in the selected period.
Overnight: from 22:00 to 06:00.
Keep in mind
- Occupancy-days are not resident-days. The Fall risk management report uses resident-days. Do not compare the two rates directly.
- Every resident call counts. Unlike falls, resident calls also count in setup mode and with smart monitoring off.
- “—” means too little data, not zero. A rate needs at least 100 occupancy-days.
- Past months can change. The report is calculated again each time.
Tips
- Look at your peak hours and overnight resident calls together. They show when your team is needed most, and help you plan shifts.
- Check “Who makes the most resident calls” regularly. A resident who suddenly makes more resident calls may need a care plan review.