What
Resident calls are escalations that start when a resident actively asks for help.
There are two types of resident calls:
Resident Calls from a Peripheral Paired to the Nobi Light
These start from a peripheral paired to the Nobi light in the housing unit. Examples include:
When the resident uses one of these, the resident call comes from that specific housing unit.
Wearable Calls
These start from a wearable call button linked to the resident, not to a housing unit.
When the resident presses the wearable call button, the signal goes through the nearest Nobi light or Gateway within range. This means the resident does not need to be in their housing unit to ask for help. The escalation clearly shows the location of the nearest Nobi light or Gateway.
Resident calls follow the configured escalation procedure. Caregivers usually receive the alert in the Nobi Mobile App, where they can see who is responding. Nobi can also call the phone numbers in the escalation procedure.
For wearable calls, the Nobi light does not analyze the situation, and you cannot call the resident through the light.
Why
Residents should always have a simple way to ask for help. Not every situation is a fall. A resident might feel unwell, need help getting up, or simply need some support. Resident calls give them this control.
With call buttons and other peripherals paired to the Nobi light, residents can ask for help from fixed places, such as beside the bed or in the bathroom. With wearable calls, residents can ask for help anywhere within range of a Nobi light or Gateway, such as hallways, common areas, or even another housing unit.
The escalation clearly shows where the resident call started. This helps caregivers respond quickly.
A typical shift with Nobi’s call button
It is mid-morning. A resident in their housing unit feels dizzy after standing up. They press the call button next to their bed. Nobi starts a resident call from that housing unit. Caregivers receive the alert through the configured escalation channels and respond.
Later that day, the same resident walks to a common area and starts to feel unwell again. This time, they press their wearable call button. The signal connects to the nearest Nobi light or Gateway. The wearable call shows the closest location, and caregivers can find the resident quickly, even though they are not in their room.
In both cases, the resident does not have to wait for someone to notice or rely on fall detection. They press a button, and help is on the way.
Learn more about the different types of Nobi escalations below: