What
Nobi supports three types of escalations:
Each type has a different purpose. All of them follow the configured escalation procedure.
Falls
Nobi starts a fall escalation automatically when it detects that a person has ended up on the floor by accident and stays there for a set number of seconds. Nobi analyzes the person’s pose and alerts caregivers within 90 seconds at most.
Resident Calls
A resident call starts when a resident actively asks for help.
There are two types:
- Resident calls from a peripheral paired to the Nobi light, such as a call button, a pull cord, a wired device connected through a Nobi Bridge, or a Wearable Call Button (Gen 1)
- Wearable calls from a wearable call button linked to the resident. The wearable call button connects to the nearest Nobi light or Gateway within range.
Residents can use resident calls to ask for help at any time, whether or not there has been a fall.
Assistance Calls
A caregiver starts an assistance call when they need extra help. It lets team members ask for help quickly and silently. There are four ways to request assistance:
- Pressing their Badge while not assigned to another escalation
- Pressing their Badge while assigned to another escalation, such as a fall escalation or a resident call
- Tapping Request assistance on the home screen of the Nobi Mobile App, and choosing the location and cause
- Tapping Assistance on an escalation they have claimed in the Nobi Mobile App, and choosing the cause
The first two are Badge-triggered assistance calls. The last two are app-triggered assistance calls. An assistance call made while you are assigned to another escalation gets a higher priority than one made on its own.
Each assistance call is a separate escalation. When assistance is requested during another escalation, a color code on the dashboard shows that the two escalations are related.
Why
Not every situation is the same. Some need automatic detection. Others need a resident to ask for help. Sometimes caregivers need support themselves.
Each escalation type answers a different need:
- Falls give automatic detection when a resident cannot press a button.
- Resident Calls let residents ask for help whenever they need it.
- Assistance Calls support teamwork. Caregivers can call for backup without stopping the care they are giving.
Together, these three escalation types make a complete safety system. Nobi detects automatically when it has to, residents can ask for help themselves, and caregivers can call on each other when they need to.
A typical shift with Nobi
In the morning, a resident slides slowly from their chair to the floor. Nobi detects the change in posture and starts a fall escalation within 90 seconds.
Later, another resident in the TV lounge feels unwell and presses their wearable call button. A wearable call starts, and caregivers come to help.
In the afternoon, a caregiver helping with a transfer needs an extra pair of hands. They press their Badge, or tap Request assistance in the Nobi Mobile App. An assistance call is sent to nearby colleagues.
Each situation is different and starts in a different way, but it all happens in one connected system that alerts the right people at the right time.
Learn more about the different types of Nobi escalations below: