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If a resident has fallen or pressed the call button, and the escalation has already been acknowledged, care staff can reconnect with the resident by using the Call Back feature via the Nobi app to talk to the resident through the light.
This can be located by selecting Next Steps, and using the Call option to connect to the resident through the light and reassure them that help is on the way by connecting directly to the resident via the Nobi light.
Learn more about the Call Back feature here.