What
When Nobi triggers an escalation due to a fall or a resident pressing the call button, you can view the images of the escalation to assess the situation. Depending on the resident’s privacy settings, you may see no image, stick figure images, blurred images, or the actual images.
Nobi adds descriptions to each image, such as ‘lying on the floor,’ to clarify what’s happening. You can access these images during the escalation and for up to 14 days afterwards. Additionally, for as long as the escalation is open, you have the option to request new images to get an updated view of the current situation.
Why
Being able to view the images of an escalation is helpful for multiple reasons. During the escalation some visual assessment can be crucial in deciding the type of response required. After the event, analysing the images of the fall can provide insights and can help you understand and stop future falls. This can be done because Nobi does not only show the images of the fall but also the images leading up to the fall.
Consulting images and video of an escalation
Depending on the type of escalations, different images will be shown.
| Type of escalation | Images shown | Able to request a new image (open escalation)? |
|---|---|---|
| Fall | Images leading up to fall, and fall itself | Yes |
| Resident call via Call button / Pull cord / Nobi Bridge / Wearable Call Button (Gen 1) | Images leading up to the call button being pressed | Yes |
| Resident call via Wearable call button | Analysis not possible | Analysis not possible |
| Assistance call via Badge or Nobi Mobile App | Analysis not possible | Analysis not possible |
Viewing images and video during and after an escalation involves different steps, so we’ve separated the instructions for each scenario to make it easier to follow. In this example, we want to consult the images for a resident who has chosen for the actual images of a fall to be available.
Please note, analysis is not possible for Wearable calls and Assistance calls, whether the assistance call was started with a Badge or requested in the Nobi Mobile App.
Detailed Steps
During an escalation
- On the dashboard, click on the escalation card. If you’re using the Nobi Mobile App, you can go directly to the escalation via the Home menu.
- Click Next steps.
- Here you see the escalation details, such as the state, who claimed the escalation, the resident, the location and the time. You also see a Live View of the open escalation, when there is a Nobi light in the room and the resident’s privacy settings allow it. Click on Analyse.
- The Images tab shows the images from the escalation, each with its own description.
- Click on Get new image for an updated view of the situation.
- Only possible with actual images or blurred images: use the Show detected poses toggle to show or hide the stick figure on the image.
- You can also view a video of the event, if the resident’s privacy settings allow it. Click on the Video tab. You only see this tab when a video is available.
- To play the video, scroll down and press play on the player.
After an escalation is closed
- Go to Escalations in the left menu.
- Search for the escalation and click on Show.
- Click Analyse. The Images tab shows the images from the escalation, each with its own description.
- Only possible with actual images or blurred images: use the Show detected poses toggle to show or hide the stick figure on the image.
- You can also view a video of the event, if the resident’s privacy settings allow it. Click on the Video tab. You only see this tab when a video is available.
- To play the video, scroll down and press play on the player.
For more guidance about how to interpret these images, go to Use escalation images.