Configuration
16 articles in Configuration, part of FAQ.
Configuration
16 of 42 articles- I want to make sure specific caregivers are alerted for certain departments—why can’t I set that up? You can alert specific caregivers per department by overruling the community procedure in the Department level modifications section of the Procedure tab in Escalation flow.
- My community has Badges, but I can't enable them. How do I enable the Badge feature? If your community has physical Nobi Badges but you are unable to activate them or assign them to users, the feature may need to be enabled first.
- One of our residents has dementia and finds the fall confirmation distressing and confusing. How can I put the resident at ease? If you wish to disable Nobi’s ability to communicate with the resident, you can do so in Residents via the Housing Unit tab.
- The Greeting is alarming to a specific resident. How can I configure this to fit my residents’ needs? You can disable the morning greeting in the Housing Unit settings. This will stop the resident from receiving regular morning summaries, including date, time, and current weather.
- The light is too bright for the resident and it's disturbing them—how can I make it more comfortable? The warmth and brightness of all Nobi lights can be adjusted by accessing the lighting controls in Housing Units in the application.
- The resident and care team speak different languages but where can I change the language? Nobi supports multiple languages for both users and residents.
- The resident prefers a nickname, but Nobi doesn’t seem to use it—can this be fixed? Yes! Nobi allows care staff to set residents' preferred names.
- We have a Nobi light installed in our community’s cafeteria but some residents are worried about their privacy. How can I apply mixed privacy settings for common areas? Due to the number of different people that may pass through a common area, Nobi makes restrictive privacy settings default and mandatory for all common areas with a Nobi light.
- Why can't I adjust the sensitivity of my Nobita? You can only adjust the sensitivity of the Nobita gen 2. If you have a different Nobita, the sensitivity adjustment feature may not be possible.
- Why can't I see the resident’s live view in the application? If you can’t see a live (abstract) view of a resident’s housing unit, there are a few possible reasons:
- Why didn’t I receive an alert after the resident pressed the Nobi call button? It is possible that the Nobi call button didn’t send an alert because it wasn’t paired to the Nobi light in the housing unit.
- Why does the Nobi light turn on when a resident enters the room? If the automated light feature is activated, the Nobi light turns on automatically when it detects someone entering the room. You can control this feature in the light's settings.
- Why doesn't my Nobita light turn on when I enter the room? If the Nobita sensitivity is too low, your Nobita might not see you enter the room.
- Why doesn’t the Nobi light turn on when a resident enters the room? The light may not turn on because the automated light setting isn’t enabled. Nobi lights can be set to automatically switch on when they detect someone in the room.
- Why don’t I see any residents’ names on the dashboard? There are a few reasons why the residents’ names may not appear on the dashboard.
- Why is my Nobita light turning on when I'm in the next room? If your Nobita is turning on before you enter the room, it could mean the sensitivity of the Nobita is too high. To fix this, you'll need to lower the sensitivity of the device.